At NAAS, we strive to provide high-quality IT products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
1. Eligibility for Returns
- Physical Products: You may return physical products within 30 days of receiving your order for a full refund, provided they are in their original condition, unused, and in the original packaging.
- Digital Products and Services: Due to the nature of digital products and services, we do not offer refunds once access has been granted or the service has commenced. However, if you experience issues, please contact us for support.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email] or [Your Phone Number] within the return period. Include your order number and a brief description of the reason for the return.
- Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions for returning the product.
- Pack the Item: Securely package the product in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Return the item to the address provided in the RA instructions. You are responsible for return shipping costs unless the return is due to an error on our part.
3. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed to the original payment method within 7-14 business days. Please note that your bank or credit card company may take additional time to process the refund.
4. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software once downloaded
- Services that have been fully rendered
5. Exchanges
If you received a defective or damaged product, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund if the item cannot be replaced.
6. Changes to the Policy
NAAS reserves the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
